VERSION 2026-11-10

TourDeed Converter — Privacy Policy

Version: 2026-11-10 · Operated by TourDeed · support@tourdeed.com

This policy explains what TourDeed and its Converter collect and why. It is the privacy policy for the whole of TourDeed.

1. What we collect

  • Account: name and email, your sign-in credentials (kept only in hashed form) and, if you sign in with Google, your profile picture.
  • Conversions: the Matterport tour ID, number of scans, how many 100-panorama units it counted as, the date, when the 30-day download window ends, and how it was paid for (balance, free trial or purchase). We use this to unlock tours, avoid charging you twice for the same tour and show what you have already paid for.
  • Purchases: the PayPal order number, what it bought, its price and the amount added to your balance. PayPal handles the payment; we never see your card details.
  • Agreement record: see §4.

2. What stays on your computer

The panoramas, floor plans, scan names, your chosen save folder, the .vtp project and the offline zip are produced in your browser and saved on your device; the files you download are not sent to us (the online preview below is a separate upload).

To get past browser rules that block calling Matterport directly, our server fetches the tour's metadata from Matterport for you (scan list, links, image addresses) and passes it to your browser. It is not stored, and its content is not logged. The panorama images themselves go directly from Matterport's image servers to your browser and do not pass through this metadata relay. Copies are uploaded to TourDeed only for the online preview, described next.

Online preview. When a conversion finishes, your browser also uploads a copy of the panoramas and a small tour description to TourDeed (Cloudflare R2), so the tour can be viewed online with one link. The link stops working 3 days after the preview is created, and the files are removed by a daily clean-up, so they can remain for up to about a day more (longer only for an account we have suspended while we look into a report). You can also delete it sooner. Anyone who has the link can open it while it is online. The uploaded copy may be the same resolution as the panoramas you download. The .vtp project and the offline zip are not stored by us. For free trials we also keep a one-way hash of your IP address with the trial record, to limit abuse.

3. Matterport API tokens

Private tours that need a Matterport API token are not supported yet, so we do not collect tokens. If that feature is added, this policy will be updated first to explain how a token is handled.

4. Record of your agreement

When you accept the Converter terms we record: the date and time, the terms version, each box you ticked, a one-way hash of your IP address (not the address itself) and your browser's user agent. We keep this as evidence that the terms were accepted.

5. How we use data

To run your account, unlock and count conversions, take payment, prevent abuse (for example rate limits on price quotes) and answer support requests. We do not sell your data and do not use it for advertising.

6. Who we share it with

Only the providers we need to run the service, or authorities when the law requires it:

  • Cloudflare: hosting, database, file storage, bot checks, metadata relay.
  • PayPal: payments. You pay on PayPal's site, under PayPal's own privacy statement.
  • Resend: sign-in and service email.
  • Google: sign-in, only if you choose it.

7. Retention and deletion

  • Account data is kept while your account is open. To delete your account, write to support@tourdeed.com; we remove your account and sign-in sessions.
  • Online previews: the link stops working 3 days after creation, and the files are removed by a daily clean-up, normally within about a day after that. Previews of an account suspended under investigation may be kept until the review ends.
  • Conversion, purchase and agreement records are kept for 10 years, even after an account is deleted, because tax and legal rules require it. They are used only for those purposes.

8. Why we may use your data

We process your data to provide the service you asked for (your account and conversions), to meet legal duties (tax and accounting records), and for our legitimate interest in preventing abuse and proving that the terms were accepted.

9. Where data is processed

Our providers may process data in several countries, including the United States and the European Union. We use providers that protect data under their own published terms.

10. Your rights

You can ask to see, correct, export or delete your data, or object to how we use it, by writing to support@tourdeed.com. If you are in the EU or UK you may also complain to your data-protection authority.

11. Cookies

The Converter uses only the cookies needed for sign-in and security. It uses no advertising or tracking cookies.

12. Children

The Converter is a professional tool and is not meant for children under 16. We do not knowingly collect their data.

13. Your responsibilities

Only convert tours you own or are authorised to use, and follow Matterport's terms. Tours may show people or private homes; you are responsible for having the right to use those images.

14. Changes and contact

We post changes here with a new version date. Questions: support@tourdeed.com.